Filipinos can now request official civil registry documents without lining up at government offices. The Philippine Statistics Authority has integrated its services directly into the GCash app, allowing users to order key certificates through their smartphones.
The feature operates through the PSAHelpline Mini App inside GCash’s GLife section. Developed in partnership with service provider Pilipinas Teleserv, the integration allows users to request birth, marriage, and death certificates, as well as Certificates of No Marriage Record and Certificates of No Death.
The rollout makes GCash the first e-wallet in the country to host the PSAHelpline service and the first to offer civil registry certificates in PDF format within its platform.
PSA National Statistician and Undersecretary Claire Dennis Mapa said the integration streamlines how citizens request documents by combining secure application and payment systems in one digital channel. He described the initiative as part of efforts to deliver faster and more convenient public service. Cleo Celeste Santos, Vice President and Head of Public Sector at GCash, said the move helps widen access to essential records and supports participation in the digital economy.
Applicants may also use the PSA’s E-Certificate Service through PSAHelpline.ph. After completing the online form, payment, and identity verification process, users may receive a digital copy within the day. The certificate is sent to the applicant’s email and may be submitted to companies, schools, and government agencies. Mapa said the issued certificates are authentic and carry the same legal weight as traditionally released documents.
Pilipinas Teleserv Managing Director Jun Yupitun said the PDF copies are secured and cannot be edited. He stated that each digital document is protected by a private key and guaranteed tamper-proof.
Birth, death, and marriage certificates cost P290 each, while Certificates of No Marriage and No Death cost P345 each. Mapa said 18 million certificates were issued last year, with higher demand expected as digital access expands. Walk-in and door-to-door delivery services will continue for those who prefer physical copies.
